Build & Grow Relationships

The best policies are based on data-driven research, using engaged, diverse stakeholders and by fostering thought that motivates people to think regionally. It is a process that CREC has done successfully since 2009, and it has helped expand our client base and grow communities. Clients vary from single municipalities and private-sector firms:

• Cities	• Think tanks
• States	• National organizations

Client Profile

New York State Department of Taxation and Finance

At the New York State Department of Taxation and Finance, we are constantly working to improve the taxpayer experience. We want the taxpayer experience to be as simple, logical, and equitable as possible. To advance this goal, all of our operational units are engaged in ongoing evaluation of how we interact with the public and, based upon feedback from our customers, we’re improving continuously at Team Tax.

Our official communications are clearer and more concise. We are expanding our Free File and Taxpayer Assistance programs. We’ve enhanced the Office of the Taxpayer Rights Advocate. And we maintain one of the nation’s best call centers staffed by tax professionals ready to assist you with any questions about filing matters.

Website: https://www.tax.ny.gov/

Project Catalogue

New York State (NYS) Tax Incentives
Start Date: Jan 2023 — End Date: Jun 2023

The New York State Tax Incentive Project was an initiative to better understand the state’s business offerings, their effectiveness, and how they compared to other states’ programs. The initiative selected 26 incentives programs that it wanted to focus its research efforts on. CREC was subcontracted to handle the third part of the request, focusing on […]