Gaining Better Understanding of Customers’ LMI Needs through Key Customer Focus Groups
Building upon work already completed through the report LMI Customers and Their Needs: Customer-Oriented LMI Product Innovation and the ForeSee Results website project, the Workforce Information Council gathered qualitative data about specific customers’ uses of various LMI products and services. This assessment also explored why potential customers may not use certain LMI products and identified LMI products and services that customers need but that are not generally available from public sources. To accomplish this, the Customer Consultation Study Group (CCSG) worked with the LMI Institute to conduct a series of in-depth focus groups with economic developers, workforce intermediaries and education professionals. In addition, the project included a listening session with selected LMI Directors to discuss internal efforts within states to address concerns expressed during the focus group sessions.
About the Client
The Workforce Information Council
The Workforce Information Council (WIC) is a nationwide federal-state cooperative, formed under the Workforce Investment Act of 1998, charged with helping guide the development and improvement of the nationwide workforce and labor market information system.